Shipping policy
Effective date: 7 August 2026
This policy explains where orders may be dispatched from, when tracking is provided, the delivery estimates currently used by Nexara Living and the charges shown at checkout.
Order processing
Orders are generally prepared within 1–3 business days after payment confirmation. We email tracking after dispatch. A carrier's first tracking scan can take a short time to appear.
Where orders are dispatched from
Depending on the product and delivery destination, an order may be dispatched from a local or international partner fulfilment centre. This means an international parcel may be part of your order even when you buy from our Australian business.
Multi-item orders can be sent in separate parcels. Each dispatched parcel should receive its own tracking information.
Shipping charges
- Free tracked shipping: applies when the order reaches the checkout threshold based on AUD 50 or its displayed market equivalent.
- Orders below the threshold: the available tracked-shipping charge is shown at checkout. The Australian base rate is AUD 8.50; other presentment currencies are converted by Shopify Markets.
The storefront announcement is a summary. The checkout total and shipping method shown for your destination are the final amounts to review before payment.
Estimated delivery after dispatch
- Australia and New Zealand: 7–12 business days
- United States and Canada: 7–14 business days
- United Kingdom and Europe: 8–14 business days
- Other supported destinations: 10–20 business days
These are estimates, not guaranteed delivery dates. Customs processing, carrier disruption, public holidays, weather and local postal conditions can affect delivery.
Tracking and delivery support
Use Track Your Order after tracking is issued. If tracking does not update as expected, or the parcel is marked delivered but cannot be located, contact Nexara Living with the order number so we can review the shipment with the relevant delivery service.
Address changes and incorrect addresses
Check the delivery address before payment. Contact us immediately if it needs to be corrected. We cannot promise an address can be changed after processing begins. Additional costs caused by a customer-provided incorrect address may be deducted or charged where permitted, but this does not limit rights that apply when Nexara Living or a service provider makes an error.
Customs, duties and taxes
For international orders, duties, VAT or import taxes may apply depending on the destination and checkout arrangement. The checkout will show amounts collected in advance where supported. Charges imposed separately by a local authority or carrier remain the customer's responsibility unless applicable law requires otherwise.
Returns
Do not send a return until instructions are provided. See the Refund Policy for change-of-mind conditions, faulty goods and return-label information.
Contact
Nexara Living is a registered business name of World of Shisha PTY LTD (ABN 83 656 958 468).
108 Bundall Road, Bundall QLD 4217, Australia
Email: sales@nexaraliving.com
Phone: +61 490 118 357
Support hours: Monday–Friday, 9:00 am–5:00 pm AEST