Nexara Living is registered to World of Shisha PTY LTD, ABN 83 656 958 468.
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Direct support
Questions about a product, an order, delivery or a return are handled by Nexara Living. Include your order number when contacting us about an existing order.
Phone
+61 490 118 357
Support hours
Monday–Friday, 9:00 am–5:00 pm AEST
Typical response
Within one business day
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Help and frequently asked questions
Straight answers about the business, fulfilment, delivery, returns, payments and product support.
Who operates Nexara Living?
Nexara Living is an Australian registered business name of World of Shisha PTY LTD (ABN 83 656 958 468), based in Bundall, Queensland.
Where will my order be dispatched from?
Depending on the product and destination, an order may be dispatched from a local or international partner fulfilment centre. Multi-item orders can arrive in separate tracked parcels.
How long does processing and delivery take?
Orders are generally prepared within 1–3 business days. Current destination estimates are published in our Shipping Policy and confirmed with available rates at checkout.
How do I track an order?
We email tracking after dispatch. Carrier scans can take a short time to appear; use Track Your Order or contact us if tracking does not update as expected.
Can I return a product?
You can request a change-of-mind return within 30 days of receiving the order, subject to the published conditions. Faulty, damaged or incorrect goods are handled separately and your consumer-law rights are not limited by that 30-day window.
What if an item arrives damaged, faulty or incorrect?
Contact us with your order number and clear details of the problem. We will assess the issue and provide the appropriate remedy. Australian Consumer Law rights cannot be excluded.
What warranty applies?
Any product-specific manufacturer warranty, if offered, is stated on the product page. Voluntary warranty terms and our change-of-mind policy do not replace rights that apply under consumer law.
Are checkout and payment details secure?
Checkout states when transactions are encrypted and displays the available payment providers. Payment details are handled through the checkout provider; never send card details to customer support.
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