About Us

Nexara Living is an Australian online retailer focused on practical smart-home, charging, lifestyle and everyday technology products.

Who operates Nexara Living

Nexara Living is a registered business name of World of Shisha PTY LTD (ABN 83 656 958 468), based at 108 Bundall Road, Bundall QLD 4217, Australia.

What customers can expect

• Clear product information: product pages state the selected variant, known specifications, compatibility boundaries and package contents where that information is available.
• Transparent fulfilment: depending on the product and destination, an order may be dispatched from a local or international partner fulfilment centre. Multi-item orders can arrive in separate tracked parcels.
• Published delivery terms: processing times, destination estimates, shipping charges and tracking expectations are set out in our Shipping Policy.
• Direct support: Nexara Living remains your point of contact before and after purchase. We do not ask customers to resolve store orders with a product source or carrier on their own.
• Clear return options: our Refund Policy separates change-of-mind returns from faulty, damaged or incorrect goods.

How we select and describe products

We build the range around usefulness, product fit and clear buying decisions. Where compatibility or performance depends on a specific device, connection or setup, the product page should say so. If information is not confirmed, we do not present it as a guarantee.

Payments and privacy

Available payment methods are displayed at checkout. Checkout states when transactions are encrypted, and payment details are handled through the checkout payment provider. Please never send full card details through our contact form or by email.

Our Privacy Policy explains how personal information is used and how to make a privacy request.

Returns, warranties and consumer rights

Our 30-day change-of-mind policy has published conditions. Faulty, damaged or incorrect goods are assessed separately. Any product-specific manufacturer warranty, if offered, is stated on the product page. Voluntary warranty terms and change-of-mind periods do not replace rights that apply under consumer law, including rights that cannot be excluded under the Australian Consumer Law.

Contact Nexara Living

Email sales@nexaraliving.com or call +61 490 118 357. Support hours are Monday–Friday, 9:00 am–5:00 pm AEST. We aim to reply within one business day.

Contact our team or read the customer FAQ.